Terms and Conditions
Privacy Policy
Hot Spring Spas Hawkes Bay Limited (“Hot Spring Spas Hawkes Bay”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website https://hotspringhawkesbay.co.nz (“Website”) or interact with us in-store or online.
By using our Website, you agree to this Privacy Policy. We may update this Policy from time to time by publishing a revised version on our Website. Your continued use of our Website after such changes indicates your acceptance of the updated terms.
Hot Spring Spas Hawkes Bay Limited complies with the New Zealand Privacy Act 2020 and the associated Information Privacy Principles. For more information on your rights, visit www.privacy.org.nz
WHAT WE COLLECT
We may collect the following types of personal information:
- Your name, email address, phone number and postal address
- Demographic details such as region, preferences, and interests
- Purchase history, service requests or warranty details
- Information provided during promotions, surveys or events
- Technical information such as your IP address, device type and browsing activity
If your identity cannot be reasonably determined from the information collected (for example, anonymised data), this Policy does not apply to that data.
By using our Website or our services, you consent to the collection and use of your information as described in this Privacy Policy.
HOW WE COLLECT INFORMATION
Directly from you:
When you contact us, submit an enquiry form, book a service, participate in a survey or promotion or visit our showrooms in Napier or Hastings.
Automatically:
When you browse our Website, we may collect data such as pages visited, links clicked, device identifiers, and approximate location to improve the user experience.
From third parties:
We may receive information from marketing partners or service providers to help personalise your experience or verify your details.
We do not collect or store sensitive data such as your ethnicity, religious beliefs, political opinions, or biometric information.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide and improve our services
Maintain internal records and support product warranties
Respond to your enquiries or service bookings
Send promotional communications about new products, special offers or local showroom events
Customise our Website and marketing materials based on your interests
Comply with legal obligations or protect our legal rights
We may share your information with trusted third parties who help us deliver services such as marketing partners, payment processors or maintenance contractors, but only for the purposes stated above. We never sell your personal information.
COOKIES AND TRACKING
Our Website uses cookies to understand how visitors use our site and to deliver relevant advertising through third-party platforms (including Google).
Cookies do not grant us access to your computer or personal data beyond what you choose to share. You can disable cookies in your browser settings, but some parts of the Website may not function properly as a result.
This Website also uses Google Ads Remarketing, which allows us to show relevant ads to visitors who have previously interacted with our site. Data collected follows Google’s Privacy Policy and ours. You can opt out of Google’s use of cookies at Google Ads Settings.
Security
We take data security seriously and apply appropriate physical, electronic, and administrative safeguards to protect your personal information. However, no system is completely secure, and you transmit data to us at your own risk.
Links to Other Websites
Our Website may include links to other sites (for example, manufacturer or partner websites). We are not responsible for the content or privacy practices of those third-party sites.
YOUR RIGHTS
Under the Privacy Act 2020, you have the right to:
Request access to your personal information
Request correction of any inaccurate or incomplete information
Withdraw consent to marketing communications
Request deletion of your personal data, where applicable
To exercise these rights, please contact us using the details below. We may charge a reasonable fee for providing copies of your information.
COMMUNICATION CONSENT
By submitting a form, requesting a quote, or signing up for updates from Hot Spring Spas Hawkes Bay, you consent to receiving communications from us including service reminders, event invitations or promotional offers.
You can opt out of marketing emails anytime by clicking “unsubscribe” in our emails or by contacting us directly. We may still send essential service or warranty-related messages.
CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights under the Privacy Act, please contact us:
Hot Spring Spas Hawkes Bay Limited
Napier Showroom: Corner Tennyson St & Wellesley Rd, Napier
Hastings Showroom: 718 Karamu Rd North, Hastings
Email: info@hotspringhawkesbay.co.nz
Website: https://hotspringhawkesbay.co.nz
If you believe your concern has not been resolved satisfactorily, you may contact the Office of the Privacy Commissioner in New Zealand.
Last Updated: This Privacy Policy was last updated on 30 October 2025.